CashTravel Community

CashTravel Community => Help & Support => Topic started by: erviola26 on April 16, 2020, 12:00:29 AM

Title: Payment still pending
Post by: erviola26 on April 16, 2020, 12:00:29 AM

I made a payment request on April 10th and it's till pending. What's the problem?

Title: Re: Payment still pending
Post by: admin on April 16, 2020, 05:12:04 AM

Quote from: erviola26 on April 16, 2020, 12:00:29 AM

I made a payment request on April 10th and it's till pending. What's the problem?

Hi,

Your payment will be sent within 2 hours from now.

Title: Re: Payment still pending
Post by: erviola26 on April 17, 2020, 03:58:24 AM

payment says completed but i see nothing on paypal account. do i have to connect it first with a card to receive the money?

Title: Re: Payment still pending
Post by: admin on April 20, 2020, 05:56:49 AM

Quote from: erviola26 on April 17, 2020, 03:58:24 AM

payment says completed but i see nothing on paypal account. do i have to connect it first with a card to receive the money?

Hi,

Your paypal account somehow denied the mass pay from us.
The reason code is 14764.
Please contact your paypal support for further assistance.

P.S. I have added your money back to your account already.