CashTravel Community

CashTravel Community => Help & Support => Topic started by: Conandgreat on September 11, 2013, 04:32:05 PM

Title: payment to my paypal account in question
Post by: Conandgreat on September 11, 2013, 04:32:05 PM

copy pasted from my email address inbox from paypal support

Your Action is Requested
----------------------------------------------------------------------


Dear Renante Rogador,

You have received a payment that we believe may not have been authorized by
the PayPal account holder.  Here are the details of the transaction we are
investigating:

-----------------------------------
Transaction Details
-----------------------------------


Buyer's name: CashTravel
Buyer's email: [email protected]
Transaction ID: 7PX38598LW2324346

Transaction date: Sep 12, 2013
Transaction amount: $0.05 USD
Your transaction ID: 8JV54566KJ469440N
Case number: PP-002-590-897-923

We recommend that you don’t ship the item until our investigation is
complete.  If you’ve already shipped the item, please log in to your PayPal
account and go to the Resolution Center to provide the shipping details.

In order to continue our investigation, we need some additional information
from you.

Title: Re: payment to my paypal account in question
Post by: admin on September 13, 2013, 09:39:38 AM

Quote from: Conandgreat on September 11, 2013, 04:32:05 PM

copy pasted from my email address inbox from paypal support

Your Action is Requested
----------------------------------------------------------------------


Dear Renante Rogador,

You have received a payment that we believe may not have been authorized by
the PayPal account holder.  Here are the details of the transaction we are
investigating:

-----------------------------------
Transaction Details
-----------------------------------


Buyer's name: CashTravel
Buyer's email: [email protected]
Transaction ID: 7PX38598LW2324346

Transaction date: Sep 12, 2013
Transaction amount: $0.05 USD
Your transaction ID: 8JV54566KJ469440N
Case number: PP-002-590-897-923

We recommend that you don’t ship the item until our investigation is
complete.  If you’ve already shipped the item, please log in to your PayPal
account and go to the Resolution Center to provide the shipping details.

In order to continue our investigation, we need some additional information
from you.

Hi,

Currently, Paypal limited my Paypal account. (As my account was originally registered in Canada and logged in Canada)
Now, I am in Nigeria for my business trip, still did not get back to Canada.

No worries.
Please give me some time to solve this issue with paypal.
I have already submitted the document that required by them.
Should be resolved shortly.

Regards,
Admin

Title: Re: payment to my paypal account in question
Post by: Conandgreat on September 13, 2013, 11:17:50 AM

thank you very much admin. God bless  ;D

Title: Re: payment to my paypal account in question
Post by: admin on September 14, 2013, 08:27:01 AM

Quote from: Conandgreat on September 13, 2013, 11:17:50 AM

thank you very much admin. God bless  ;D

Hi, Conandgreat

It should be solved by now.

Regards,
Admin

Title: Re: payment to my paypal account in question
Post by: Conandgreat on September 15, 2013, 08:29:24 AM

thanks admin until now no action yet...and i forgot i have another pending withdrawal  :)

Title: Re: payment to my paypal account in question
Post by: admin on September 16, 2013, 12:51:14 PM

Quote from: Conandgreat on September 15, 2013, 08:29:24 AM

thanks admin until now no action yet...and i forgot i have another pending withdrawal  :)

Hi, Conandgreat

Wait til Paypal resolve it automatically.
Please be patient.
If there is any further problem, please let me know.

Regards,
Admin

Title: Re: payment to my paypal account in question
Post by: Conandgreat on September 16, 2013, 12:53:47 PM

thanks, how about my latest pending withdrawal?should I wait also until the last payment will resolved again thanks admin

Title: Re: payment to my paypal account in question
Post by: admin on September 20, 2013, 09:34:16 AM

Quote from: Conandgreat on September 16, 2013, 12:53:47 PM

thanks, how about my latest pending withdrawal?should I wait also until the last payment will resolved again thanks admin

Hi, Conandgreat

You can still make cashout request.

Regards,
Admin